My LinkedIn Account is restricted. Step-by-step instructions to become unblocked
LinkedIn, like any other social network, protects its users from spam, hence there are policies and algorithms for determining spam and differentiating users by their level of activity on the network.
When we talk about spam activity on LinkedIn, it could be a different scenario but the most common among people using LinkedIn on a daily basis are actions like mass adding of unknown people to your connections, and mass sending of the same type of messages that advertise a product or service.
In 2015, LinkedIn introduced the Social Selling Index which is an indicator that measures how effective a user is at establishing a professional brand, finding the right people, engaging with insights, and building relationships. So, your SSI rate can significantly reduce the possibility of being blocked by LinkedIn algorithms. The higher SSI rate you have, the higher the credibility of your profile, and the lower chance there is of being blocked.
Read more about social selling, SSI, and how to increase your SSI rate here.
Why did my LinkedIn account get blocked?
First of all, you should look at the Licence Agreement, which each user has to accept when registering on the network. You can find the LinkedIn User Agreement here. Paragraph 3 of the Licence Agreement states:
We have the right to limit how you connect and interact on our Services.
LinkedIn reserves the right to limit your use of the Services, including the number of your connections and your ability to contact other Members. LinkedIn reserves the right to restrict, suspend, or terminate your account if LinkedIn believes that you may be in breach of this Contract or law or are misusing the Services (e.g., violating any of the Dos and Don’ts or Professional Community Policies)”.
So you can see from the paragraph above, that LinkedIn reserves the right to restrict, suspend, or terminate your account. Restriction means limiting the possibility of adding new contacts to your LinkedIn connections as well as the ability to interact with existing contacts.
If you check LinkedIn Don’ts, you will find these statements:
1. You agree that you will not develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons, or any other technology) to scrape the Services or otherwise copy profiles and other data from the Services.
2. Use bots or other automated methods to access the Services, add or download contacts, send or redirect messages.
That means if you use any lead generation tool, for example, Dooozen, LinkedHelper, DuxSoup, or any other, you are violating LinkedIn policy and may be subject to restrictions. Unfortunately, there is no detailed information about what is considered to be unusually high activity.
Based on our experience while working with LinkedIn, we have defined the safe numbers for everyday activity on LinkedIn as the following:
- up to 100 connection requests per day, though 60-80 is better;
- up to 700 pending requests;
- up to 60 personal messages of the same type to first-level connections.
By following the limits above, you will be able to delay any blocking or restricting of your account as much as possible, but, as practice shows, it is almost impossible to avoid this entirely and your account will be restricted sooner or later.
What can I do if my LinkedIn account is restricted?
When your LinkedIn account is restricted, you can’t add a new person to your connections without adding his/her email in addition to a note message.
Here are step-by-step instructions of what to do if your LinkedIn account is restricted:
1. Check your number of pending requests and clean up the list. You should leave no more than 50–100 pending requests. Here is how you do this:
a. Go to “My Network” page:
b. Choose “Manage pending invitations”:
c. Choose “Sent” invitations:
d. Remove all your pending requests. You should always check this number; it should not exceed 700.
2. Stop any activity on your profile for 1–2 days. As a general rule, if this is the first block on your account, the restriction will be withdrawn automatically within this time.
3. If after 2–3 days your account still remains blocked, write a letter to the LinkedIn support team. Here is an example of a letter we used to start a dialogue with the support team:
As a general rule, the LinkedIn support team responds promptly to such requests, indicating that you have violated certain rules and reminding you about the License Agreement. However, if LinkedIn Support closes the case, you will have to reopen it and politely point out that you understand your mistake and will not violate any policies in future.
If you write an accurate and polite letter to the support team, there is a chance that the restrictions will be removed from your account either immediately, or 30 days after the blocking. You will receive a letter like this:
Once the restriction is removed, you can continue to use LinkedIn, but you should always remember that your profile is permanently at risk from now on.
Your account may be restricted for the third time which, as a rule, constitutes a permanent block of your account. This type of block is the most rigid, but even in this case there is a chance of removing the block, even though you have to wait much longer. You should send the next letter to the support team in 6 months or a year. And if your SSI is high due to social activity, there is a chance you’ll be unblocked.
Here is an example of a message from the support team when you receive a permanent block on your LinkedIn account:
When your account is blocked, we recommend continuing to publish content actively (articles, text and video posts, comments, etc.) and being socially active to maintain a high SSI level, which may however decrease a little when the restrictions are imposed.
Subscribe to our blog to get more useful information about sales prospecting on LinkedIn and not only that. And try Dooozen – a LinkedIn automation tool that helps you avoid the daily grind while working with LinkedIn.
1. What does it mean when your account is restricted?
If you violate LinkedIn’s policies and their Licence Agreement (for example, by sending multiple connection requests to people you do not know personally, or sending a lot of similar messages to your 1st level connections), your LinkedIn account might be restricted. That means that you will have to enter the email of the person you want to connect with. This is aimed at ensuring that you are familiar with this person.
2. How long does it take to reactivate a LinkedIn account?
That depends on the number of blocks you’ve received. If this is your first block, the restrictions will be withdrawn within 1–3 days. If this is your second block, you have to write a message to the LinkedIn support team and restrictions will usually be withdrawn immediately. If you have received a third block, in most cases this is a permanent block. In this situation, you should try writing to LinkedIn Support within 6–12 months and ask for a block withdrawal. It might be possible to achieve this, if you have remained active in your social selling – your SSI is high, you’ve posted relevant content, etc.
3. How can I find LinkedIn support?
1. Click on an arrow next to your name:
2. Choose the “Help” button:
3. Choose “Open Help in a new tab” or visit the page: https://www.linkedin.com/help/linkedin
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